Welcome to my personal website! I'm Troy Gittins, a results-oriented leader with extensive experience in customer experience, operations management, and business process optimization. I focus on driving business transformation and growth for forward-thinking companies. In addition to seeking new roles, I offer consulting services to help businesses optimize operations, enhance client experiences, and achieve measurable growth. Explore my site to learn how my leadership, team management, and project expertise can contribute to your business success.
Years Of Experience
First Call Resolution (FCR)
Call Abandonment Rate
Reduction in Average Handle Time (AHT)
Increase in Productivity
Reduction in Operational Costs
Improvement in Resource Utilization
Process Improvement Efficiency
About Me
I am an expert in customer experience management, operations, and business transformation, with a proven track record of success across multiple industries. I specialize in building high-performing teams, implementing scalable solutions, and driving continuous improvement initiatives. I excel at aligning business strategies with client-focused solutions, ensuring operational excellence and client satisfaction. Whether you're looking for leadership for your team or consulting expertise for transformation, I bring a wealth of knowledge to optimize operations and elevate client experiences.
619-980-0679
My Skills
I bring a deep proficiency in leading software platforms that drive both client experience and operational efficiency. With expertise in CRM systems like Salesforce and Zendesk, I excel at enhancing communication processes and managing complex client relationships. My skills extend to project management tools like Jira and Wrike, cloud-based collaboration platforms like Box and Microsoft Office, and enterprise solutions like Oracle and Twilio. By leveraging these tools, I optimize business operations, streamline workflows, and create scalable solutions that lead to long-term success.
Experience
Vice President of Customer Experience
PenChecks Trust
COO / CXO
Pacific Suites
CRM Circulation Manager
Petco Animal Supplies
Director of Operations | Project Manager
Your Results Marketing Co.
Director of Operations & Client Service
SkinIt Inc.
Project Manager / Account Manager
Convergence Communications
Operations Analyst - Level II
Cox Communications
Channel Support Manager
SpeechPhone
National Senior Manager
Winstar Communications
Customer Service Manager
Express Tel
Customer Service Manager
All City Paging
Solution Driving Excellence
01
Develop scalable solutions with a long-term vision that supports sustainable growth and operational expansion.
02
Leverage data analytics to make informed decisions, improving performance across operations.
03
Focus on key performance metrics to optimize client experience and operational success.
04
Identify and implement strategies that result in significant cost savings and resource optimization.
05
Utilize cutting-edge tools to improve workflows, reduce manual effort, and enhance productivity.
06
Spearheaded operations for onshore and global call center teams, managing large teams across multiple regions.
Popular Services
Launched several new tools for efficiently handling operations from ZenDesk for customer service, Project Bubble to project manage new projects, white label dynamic reporting platform, and Salesforce.Com CRM for sales
Oversaw operations coordination and quality control to promote CRM. Reviewed KPIs from performance appraisals and customized training to combat weaknesses in team. Controlled budget and CAPEX within the forecasted goals.
Professional Recommendations
With 23 professional recommendations, my leadership and expertise in customer experience, operations, and business transformation have been recognized by colleagues I’ve had the privilege to work with. These testimonials highlight my commitment to driving results and building strong relationships.View more on my LinkedIn profile.
Blogs
Welcome to my blog, where I share insights and strategies on optimizing client experience, streamlining operations, and driving business success. Drawing from my extensive experience across various industries, these posts aim to inspire and empower leaders to elevate their business performance while keeping clients at the heart of every decision.
Get In Touch
With extensive expertise in operations management and client experience, I’m here to offer tailored leadership or consulting solutions to optimize your business. Whether you're seeking guidance on process improvement, enhancing client satisfaction, or need a strategic partner to help achieve your business goals, I’m ready to contribute.
Let’s discuss how I can support your success. Use the form below to reach out, and let’s explore how we can work together to elevate your operations and client experience.
Let’s discuss how I can support your success. Use the form below to reach out, and let’s explore how we can work together to elevate your operations and client experience.
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